Effective Date: [Insert Date]

At GUANGDONG ZHIZAOSHE BIOTECHNOLOGY CO., LTD., customer satisfaction is our top priority. We strive to deliver high-quality soap products that meet your expectations. If you are not fully satisfied with your order due to a quality issue, shipping error, or production defect, we are here to help.

1. Eligibility for Returns or Replacements

You may request a return, refund, or replacement if:

  • The products received are damaged or defective upon arrival

  • The delivered items do not match the confirmed order specifications (e.g., size, formula, design)

  • There is a production error caused by our factory

Please note that we do not accept returns or refunds for:

  • Products damaged due to improper handling or storage by the customer

  • Customized or private-label products (OEM/ODM), unless they have clear manufacturing defects

  • Products returned after the return window has expired

2. Return Window

Return or refund requests must be submitted within 7 calendar days of receiving the goods. Any requests beyond this time frame may not be accepted.

3. Process for Return or Refund

To initiate a return or refund request, please follow these steps:

  1. Contact our customer service team at [Insert Email] or call +86 020 2918 7111

  2. Provide your order number, photos of the issue, and a brief explanation

  3. Our team will review your case and respond within 3–5 business days

  4. If approved, you will receive instructions on returning the goods or processing a refund/replacement

4. Refund Method

Approved refunds will be processed through the original payment method or applied as a credit toward future orders, depending on your preference and the agreement.

5. Shipping Costs

  • If the return is due to our error or a product defect, we will bear the return shipping costs.

  • For other cases, the customer may be responsible for return shipping.

6. Custom Orders Disclaimer

Due to the nature of customized soap products, returns and refunds are generally not accepted unless there is a verified quality issue caused by our production. We recommend approving samples or pre-production proofs before mass production.

7. Contact Us

For any questions regarding your return, refund, or replacement, please contact:

GUANGDONG ZHIZAOSHE BIOTECHNOLOGY CO., LTD.
📍 Address: Building 53, Guangqing Zhongda Fashion Technology City,
No. 10 Guangzhou North Road, Shijiao Town, Qingcheng District,
Qingyuan City, Guangdong Province, China
📞 Phone: +86 020 2918 7111
📱 Mobile: +86 181 2789 2772
📧 Email: [Insert Your Email Address]