Effective Date: [Insert Date]

At GUANGDONG ZHIZAOSHE BIOTECHNOLOGY CO., LTD., we are committed to delivering your products safely, efficiently, and on time. This Shipping Policy outlines how we handle logistics, delivery timelines, shipping methods, and responsibilities throughout the shipping process.

1. Shipping Coverage

We ship orders domestically and internationally, including to:

  • Mainland China and Hong Kong

  • Southeast Asia

  • Europe

  • North America

  • Middle East

  • Other global markets upon request

We work with trusted logistics partners to ensure fast and secure delivery.

2. Shipping Methods

We offer flexible shipping options tailored to your needs:

  • EXW / FOB / CIF / DDP

  • Air Freight (for urgent or small-batch orders)

  • Sea Freight (for bulk and container shipments)

  • Courier / Express (DHL, FedEx, UPS, SF Express, etc., available upon request)

Shipping terms will be confirmed during the order process based on volume, destination, and urgency.

3. Lead Time

  • Production Time: Typically 7–25 working days, depending on order size and customization level.

  • Shipping Time: Varies by location and shipping method

    • Air: 3–10 days

    • Sea: 15–45 days (depending on region)

  • Rush orders may be available upon request.

4. Packaging & Handling

All products are securely packaged to prevent damage during transit. Special packaging requirements (e.g., eco-friendly, display-ready, custom boxes) must be confirmed in advance.

We ensure:

  • Strong outer cartons

  • Moisture and shock protection

  • Labeling according to your brand and country-specific regulations

5. Shipping Costs

Shipping costs depend on:

  • Destination country/region

  • Shipping method

  • Order volume and weight

  • Delivery terms (FOB, CIF, etc.)

Shipping fees will be quoted individually with your order confirmation.

6. Tracking & Delivery

Once shipped, tracking numbers and estimated delivery dates will be provided. We monitor shipments closely to help resolve any logistics delays.

7. Damaged or Lost Goods

If your shipment arrives damaged or incomplete:

  • Notify us within 5 business days of delivery

  • Provide photos and relevant shipping documents

  • We will work with the courier and provide replacement or compensation where applicable

Note: Damage or loss caused during transit may be covered by cargo insurance if pre-agreed.

8. Customs, Duties & Import Regulations

For international orders:

  • The buyer is responsible for complying with local customs regulations and paying any applicable import taxes, duties, or clearance charges.

  • We can assist by preparing accurate documentation and labeling to facilitate smooth customs clearance.

Contact Us

For shipping questions, logistics planning, or custom delivery needs, please contact us:

GUANGDONG ZHIZAOSHE BIOTECHNOLOGY CO., LTD.
📍 Address: Building 53, Guangqing Zhongda Fashion Technology City,
No. 10 Guangzhou North Road, Shijiao Town, Qingcheng District,
Qingyuan City, Guangdong Province, China
📞 Phone: +86 020 2918 7111
📱 Mobile: +86 181 2789 2772
📧 Email: [Insert Email Address]